UCSF home page UCSF home page About UCSF Search UCSF UCSF Medical Center
UCSF navigation bar

Balance Scorecard

Customer Service Perspective

  • Improve Customer & Stakeholder Satisfaction Through C.A.R.E.
  • Improve Compliance With Laws & Policies
  • Enhance Community Relations
  • Improve Value and Quality of Service

Financial Performance Perspective

  • Improve Management Resources
  • Enhance Cost Effectiveness

Internal Processes Perspective

  • Strengthen Collaborative Strategic Planning
  • Incorporate Strategy into Day-to-Day Operations
  • Strengthen Community
  • Enhance Services

Learning Growth Perspective

  • Enhance Accountability
  • Enhance Workforce Diversity
  • Improve Consistency and Fairness in H.R. Processes
  • Improve Management and Leadership Competencies
  • Strengthen Workforce Planning
  • Develop and Enhance Workforce Skills