Balance Scorecard
Customer Service Perspective
- Improve Customer & Stakeholder Satisfaction Through C.A.R.E.
- Improve Compliance With Laws & Policies
- Enhance Community Relations
- Improve Value and Quality of Service
Financial Performance Perspective
- Improve Management Resources
- Enhance Cost Effectiveness
Internal Processes Perspective
- Strengthen Collaborative Strategic Planning
- Incorporate Strategy into Day-to-Day Operations
- Strengthen Community
- Enhance Services
Learning Growth Perspective
- Enhance Accountability
- Enhance Workforce Diversity
- Improve Consistency and Fairness in H.R. Processes
- Improve Management and Leadership Competencies
- Strengthen Workforce Planning
- Develop and Enhance Workforce Skills