Balance Scorecard
Balanced Scorecard
Thank you for taking a moment to learn a little more about the Balanced Scorecard.
The Balanced Scorecard will enable us as a department to implement our internal planning goals, to effectively operationalize and implement our Framework for Strategic Planning and to keep focused on the activities that are critical to successfully achieving our departmental mission.
With proven success in many departments throughout the UC system, we believe the Balanced Scorecard will ultimately help us realize the following benefits:
Clear understanding of divisional and unit goals and objectives and organization expectations;
Better focus on customer satisfaction;
Improved communications;
Better alignment of financial and human resources with organizational goals and objectives;
Improved understanding of workforce issues and needs; and
A measurement system to track results and provide timely responses on progress towards achieving goals and objectives
With time and overall commitment by all Financial & Administrative Services (FAS) departments, we believe the Balanced Scorecard will be an amazing tool that will benefit all of our teams.
Financial & Administrative Services (FAS) Balanced Scorecard Perspectives Overview
Customer Service Perspective
- Improve Customer & Stakeholder Satisfaction Through C.A.R.E.
- Improve Compliance With Laws & Policies
- Enhance Community Relations
- Improve Value and Quality of Service
Financial Performance Perspective
- Improve Management Resources
- Enhance Cost Effectiveness
Internal Processes Perspective
- Strengthen Collaborative Strategic Planning
- Incorporate Strategy into Day-to-Day Operations
- Strengthen Community
- Enhance Services
Learning Growth Perspective
- Enhance Accountability
- Enhance Workforce Diversity
- Improve Consistency and Fairness in H.R. Processes
- Improve Management and Leadership Competencies
- Strengthen Workforce Planning
- Develop and Enhance Workforce Skills
Financial & Administrative Services (FAS) Balanced Scorecard Reports Updates and Materials
Training Materials & Templates
Balanced Scorecard Buzz e-Newsletter