Department Service Standards

Our Department Service Standards

Office Hours:

• The receptionist desk and phone line are covered during business hours, 8:00am to 5:00pm, Monday through Friday, except campus holidays.

Responding to Inquiries:

• Urgent call/e-mail -within 6 hours.
• General call/e-mail -within 24 hours.
• Unrelated question/routine/not urgent -within 3 business days.
• Intercampus mail - within 3 business days of receipt, depending on urgency.
• Mailed/faxed documents - within 3 business days, depending on urgency.
• Call/email requiring research and/or discussion - we will respond to let you know we have received the message and when we expect to have more information.

Setting Customer Deadlines:

• We recognize the impact our deadlines have on our customers and will inform customers of submission deadlines as far in advance as possible.