CARE Standards
Customer Service Guiding Principles
The Customer Service Guiding Principles listed below reflect our commitment to provide excellent customer service. They also reflect the Finance & Administrative Services customer service vision, which is to anticipate and exceed customer expectations through CARE:
Service Standards
Office Hours
The receptionist desk and phone line are covered during business hours, 8:00am to 5:00pm, Monday through Friday.
Responding to Inquiries
We will respond promptly to inquiries as noted below:
Urgent call/e-mail -within 6 hours.
General call/e-mail -within 24 hours.
Unrelated question/routine/not urgent -within 3 business days.
Intercampus mail - within 3 business days of receipt, depending on urgency.
Mailed/faxed documents - within 3 business days, depending on urgency.
Call/email requiring research and/or discussion - we will respond to let you know we have received the message and when we expect to have more information.
Setting Customer Deadlines
We recognize the impact our deadlines have on our customers and will inform customers of submission deadlines as far in advance as possible.
On-going Improvement of Customer Service
Campus Procurement & Business Contracts is committed to providing excellent service to our customers. We strive to continually improve the quality of the services we provide and customer feedback is an important tool in measuring our success. We would appreciate hearing from you regarding your experience with Campus Procurement & Business Contracts. Please take a few moments to complete this Customer Satisfaction Survey.
If you have any questions, please call 476-5761.